Returns Policy

1. Returns
  • EEC based mail order customers have a 14 day cooling off period from receipt of goods during which they have the right to return for a full refund.
  • This does not apply to products where there are hygiene issues. 
  • All goods returned are at the customer's cost, they must have their original packaging and be in brand new unused condition.
  • We recommend that any returns are made by using a national courier service and fully insured in case of loss or damage.

2. Goods damaged in Transit

  • All goods must be inspected on receipt and any damage reported to us within 48 hours.

3. Faulty Goods under guarantee

  • If you believe your instrument is faulty under a manufacturing defect please email us on
  • Please provide as much detail as possible to help us ascertain the best solution. 
  • Our team will then advise you on the next step which may vary depending on a number of factors including value, size and age of faulty product.
  • Rest assured that our team will resolve your issue with the least possible inconvenience.
  • If you are local to our store and wish to bring the faulty item in personally then please contact a member of our support team before visiting. 
  • Depending on the nature of the problem, they may be able to arrange to have it replaced whilst you wait. 
  • Our sales team are unable to process returns/exchanges without prior authorisation from our manager. Therefore, if you visit without having contacted them you may have to leave the faulty item in store 
  • The majority of problems can be sorted quickly/easily providing you notify support of your intention to visit and the nature of the issue in advance.